Terms and Conditions

Effective Date: 2026-05-15

Welcome to AE Trans. These Terms and Conditions define the rules and requirements applicable when using our website and services.

Contract Confirmation

After placing an order and concluding a contract, AE Trans provides the user with a contract confirmation and all information related to the services in a durable format – via email.

The documents sent to the user are provided in a way that allows them to save, view, and restore them unchanged at all times.

Complaint and Consumer Dispute Resolution Procedure

A user who believes that AE Trans is improperly fulfilling or not fulfilling the terms of the contract has the right to submit a complaint in writing via email: info@ae-trans.lt .

If the dispute cannot be resolved through negotiation, the user has the right to contact a consumer dispute resolution entity:

State Consumer Rights Protection Authority
Address: A. Goštauto g. 12, 01108 Vilnius
Email: tarnyba@vvtat.lt
Phone: +370 5 262 6760
Website: https://vvtat.lrv.lt/

The user may also submit a request through the Online Dispute Resolution platform (ODR): https://ec.europa.eu/odr vvtat.lrv.lt

1. Company Information

Company Name: AE Trans
Registered Address: V. Nagevičiaus g. 3, LT-08237 Vilnius
Email: info@ae-trans.lt
Phone: +370 604 75000

2. Services

AE Trans provides local and international relocation and moving services. By ordering our services, you agree to provide accurate and complete information about your relocation.

3. Price Quotes and Payments

All price quotes are provided based on the information provided by the client. The final price may change depending on the actual services provided, including additional items, distance, or time required.

Payment terms will be agreed upon before the service is provided. If payment is not made on time, services may be delayed or canceled.

4. Cancellation and Rescheduling

Clients must inform us in advance if they wish to cancel or reschedule their order. Depending on the notice period, cancellation fees may apply.

5. Liability

AE Trans will take all reasonable precautions when handling your belongings. However, we are not responsible for:

Items packed by the client
Previously existing damages
Delays caused by circumstances beyond our control (traffic, weather conditions, etc.)

Additional insurance may be offered upon request.

6. Client Responsibilities

Clients must:

Ensure access to pickup and delivery locations
Inform us about fragile or valuable items
Obtain necessary permits if required

7. Use of the Website

By using our website, you agree not to use it for illegal activities or abuse.

8. Privacy

Your personal data is processed according to our Privacy Policy.

9. SMS Messages

If you provide your mobile phone number, you agree to receive text messages from AE Trans related to our services. Mobile phone numbers and consent to receive SMS are used only for sending service-related or user-selected messages. We do not sell, rent, or share mobile phone numbers or consent to receive SMS with third parties or partners for marketing purposes. Mobile phone numbers and message data may only be shared with those service providers who assist us in delivering text messages.

10. Changes to the Terms

AE Trans reserves the right to update these Terms and Conditions at any time. Changes will be posted on this page.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us: info@ae-trans.lt